Return Policy
Dear Valued Customer,
We sincerely apologize if our product did not meet your expectations. At Mehkar, customer satisfaction is our priority, and we aim to make the return/exchange process smooth for you.
Return Guidelines:
- Returns/exchanges are accepted within 10 days of purchase.
- Perfumes must have at least 90% of the product remaining in the bottle.
- Processing time for returns/exchanges is 5-6 working days.
- This policy applies only to online purchases.
Return Conditions & Charges:
If the following packaging elements are missing or damaged, a small charge will apply:
Item | Fee (PKR) |
---|---|
Cellophane | 20/- |
Box | 50/- |
Tester | 30/- |
Juice (up to 10% used) | 20/- |
If the perfume has been used beyond 10%, it will not be eligible for return/exchange.
To ensure a smooth process, kindly check that your return meets our guidelines before sending it back. If you have any concerns, please reach out to our support team for assistance.
Thank you for shopping with Mehkar!